Purchase

Refund Flow

Customers that are issued a refund are at a pivotal moment in their customer journey. The refund flow allows you to engage with them to find out what went wrong with their order, express your appreciation and willingness to solve their problem, and to hopefully reactivate them as a customer.

Guarantee

The FlowCandy Guarantee is a complete, 30-day money back guarantee. You have a full month to work with the team and love us, or we’ll give you your money back.

How to Order:
Simply click “Purchase” above and enter your information – one of our specialists will reach out. Or email us at [email protected] to chat with one of our support experts.

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Related Flows and Campaigns:

Foundational SMS

Purchase

Recover purchases where the customer left their email in checkout but did not order. The three email variation sends an initial reminder as the first email, before offering a time sensitive discount coupon to use on the purchase in the second email. There is one follow up email the initial coupon send to remind the customer to use it before it expires. The flow automatically removes any customers that make a purchase during the email sequence to avoid excess email fatigue. descriptions once the FC Menu page is finished.

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Micro-Influencer Outreach Flow (Gatsby)

Purchase

The Micro-Influencer Outreach flow is a flow that leverages Gatsby, a 3rd party app that helps stores connect with influencers better. Through Gatsby, stores can capture influencer handles in their sign-up forms and then encourage & reward them when they mention their store.

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SMS Browse Abandonment Flow

Purchase

Engage with customers that view a product but then don’t go into the cart, checkout, and purchase. The three SMS variation starts with an initial reminder of the product the customer was viewing, then offers a discount for customers that didn’t purchase in a second SMS. Finally, the third SMS is a follow-up to those that do not use the coupon. Stores must have a script installed on their site for this to work so that “Viewed Product” events are being passed to Klaviyo. Also once the script is installed, this flow will only trigger customers/prospects where you already have their SMS.

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