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Refund Flow

Customers that are issued a refund are at a pivotal moment in their customer journey. The refund flow allows you to engage with them to find out what went wrong with their order, express your appreciation and willingness to solve their problem, and to hopefully reactivate them as a customer.

Guarantee

The FlowCandy Guarantee is a complete, 30-day money back guarantee. You have a full month to work with the team and love us, or we’ll give you your money back.

How to Order:
Simply click “Purchase” above and enter your information – one of our specialists will reach out. Or email us at [email protected] to chat with one of our support experts.

STANDARD PRICE:

ELEVATED PRICE:

DELIVERY TIME:

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Related Flows and Campaigns:

SMS Customer Thank You (Post-Purchase) Flow

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Engaging with new customers is a must if you plan on building a long-term relationship with them. The Post Purchase flow allows you to just that. It should not be confused with an Order Confirmation message (that is sent separately by your eCommerce platform) but is instead an opportunity to begin sharing brand and product information, providing helpful tips or FAQs, and to eventually upsell and cross-sell the customer on other products in your store.

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Nano Influencer Outreach Flow (Gatsby)

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The Nano-Influencer Outreach flow is a flow that leverages Gatsby, a 3rd party app that helps stores connect with influencers better. Through Gatsby, stores can capture influencer handles in their sign-up forms and then encourage & reward them when they mention their store.

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Abandon Checkout Flow

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Recover purchases where the customer left their email in checkout but did not order. The three email variation sends an initial reminder as the first email, before offering a time sensitive discount coupon to use on the purchase in the second email. There is one follow up email the initial coupon send to remind the customer to use it before it expires. The flow automatically removes any customers that make a purchase during the email sequence to avoid excess email fatigue. descriptions once the FC Menu page is finished.

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