Nope! You can upgrade, downgrade, or cancel your subscription at any time. We don’t have any contracts or commitment periods.

The standard packages are designed to provide growing eCom stores and those that are more budget-conscious, with quality email marketing flows at a price point they can afford. Custom copy and design aren’t completely necessary from a conversion standpoint – therefore our standard options allow conversion-focused stores to get the most out of their marketing budgets.

If you need custom copy in your brand voice, more elevated design, or any custom logic in your flows, our Elevated Plans will be the right fit for you.

Typically, a campaign is delivered in 2-4 business days, and a flow is delivered in 5-7 business days. Times are variable and depend on the complexity of the emails, volume of revisions, and how quickly you can review the emails we create for you.

Our turnaround times are affected by the speediness and quality of the feedback we receive from our clients during the revision process. If you are quick and detailed in how you provide feedback for us, you can expect our output to be at the upper ends of the package ranges.

Typically, we can start sending emails within 2 weeks after your kickoff call. The first round of creating emails takes a little longer as we get to know your store and style… We don’t charge a setup fee, but there is still a short period of us learning your brand.

For new clients, we do not provide any rush services. Please allow up to two weeks after your kickoff call before you expect any emails to be sent by us if you are just starting out with our service. For existing clients, we typically require a one-week notice on time-sensitive campaigns or flows. However, we also offer a rush service add-on that can be purchased for individual emails that you need immediately.

After purchasing, you will be prompted to fill out our Onboarding Form. This form takes between 30-45 minutes to complete, depending on the level of detail you wish to provide. The form covers everything from brand preferences to strategy ideas. Once complete, you will then be directed to book a kickoff call with your Success Manager. Your kickoff call (~30 mins) will cover the initial scope we have planned for you (organized from any sales call notes and the onboarding form info we collect) as well as how to get the most out of your subscription with FlowCandy.

Your Success Manager will be your main point of contact for all scope, strategy, and package related questions. They manage a team of Project Managers, Copywriters, Designers, Developers, and QAs that work together to deliver the emails you purchase.

The Monthly Strategy Calls included on all Elevated Packages and the Standard Elevated Package allow you to jump on a strategy call with your Success Manager to plan the upcoming scope for the month. If you wish to speak with your Success Manager on a more frequent basis, we offer an add-on for Weekly or Twice a Month calls.

You have two full weeks to use FlowCandy, get your Klaviyo task completed, and love us. Otherwise, you can get a 100% refund, no hard feelings whatsoever. All you need to do is cancel your account within 30 days of signing up via your billing account and let us know.

Our Quality Assurance team reviews every email we send for the obvious things like spelling, grammar, and correct links, as well as the not so obvious things like email size, brand voice, and coupon setup. All emails are checked at multiple stages by multiple people on our team before anything is seen by your customers.

Send us an email at [email protected] and we’ll get you onto the right plan.

Send us an email at [email protected], and we’ll work to resolve whatever issue you’re having with our service. If we can’t find a resolution, or we just aren’t the right fit, we’ll cancel your plan and make recommendations for the type of service or employee that would better suit your needs.