The Social Proof campaign is a strong driver of brand establishment, as well as a surprising revenue driver! We highlight either a great piece of press or a fantastic review and make that the focal point of the campaign. The hope is to drive trust and eventually a purchase.
Engaging with new customers is a must if you plan on building a long-term relationship with them. The Post Purchase flow allows you to just that. It should not be confused with an Order Confirmation message (that is sent separately by your eCommerce platform) but is instead an opportunity to begin sharing brand and product information, providing helpful tips or FAQs, and to eventually upsell and cross-sell the customer on other products in your store.