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New Customer Thank You Flow

Specifically for new customers, this flow can be styled as a “message from the founder” or any other first time engagement with a new customer to express thanks for them trying your products out. This is different from the Post Purchase as it is focused on just brand building and pushing store values.

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Post Purchase Flow

Engaging with new customers is a must if you plan on building a long term relationship with them. The Post Purchase flow allows you to just that. It should not be confused with an Order Confirmation email (that is sent separately by your ecommerce platform), but is instead an opportunity to begin sharing brand and product information, providing helpful tips or FAQs, and to eventually upsell and cross sell the customer on other products in your store.

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Bounce Back Flow

Reach out to first time customers immediately after their purchase. Provide an offer while they are already at the highest level of buyer intent. The second email follows up to give them a “last chance” to use the coupon.

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Winback Flow

Engage with customers that have already made a purchase with you, but have not purchased in the last 60+ days. Initially send a “we miss you” style message trying to get them back into the store, and follow up with any that don’t make a purchase as a second email. Finally, provide the customers with a special offer in the third email and use the fourth email to follow up with anyone that didn’t use the coupon.

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Browse Abandonment Flow

Engage with customers that view a product but then don’t go into the cart, checkout, and purchase. The three email variation starts with an initial reminder of the product the customer was viewing, then offers a discount for customers that didn’t purchase in a second email. Finally, the third email is a follow up to those that do not use the coupon. Stores must have a script installed on their site for this to work so that “Viewed Product” events are being passed to Klaviyo. Also once the script is installed, this flow will only trigger customer/prospects where you already have their email.

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Subscription Upsell Flow

For stores with subscription packages, engage customers that have already purchased your product but are reaching their lapse period. Instead of sending a traditional “replenishment” email, the Subscription Upsell targets these customers as candidates for a subscription. The flow focuses on the benefits of starting a subscription and the regular savings they will collect.

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Browse Abandonment Flow

Engage with customers that view a product but then don’t go into the cart, checkout, and purchase. The three email variation starts with an initial reminder of the product the customer was viewing, then offers a discount for customers that didn’t purchase in a second email. Finally, the third email is a follow up to those that do not use the coupon. Stores must have a script installed on their site for this to work so that “Viewed Product” events are being passed to Klaviyo. Also once the script is installed, this flow will only trigger customer/prospects where you already have their email.

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Pre-Purchase New Subscriber Flow

This flow, typically referred to as a “Welcome Series” are the first emails that new list members will see after signing up. They are typically brought in through either a popup or embedded form that contains an offer or incentive in the CTA. In this series our goal is to deliver on that offer and to start educating the customer on the brand and products. The five email variation works to both drive customers to the purchase and to indoctrinate customers using social proof and product information.

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Sunset Flow

A clean list is a healthy list! Keeping up with removing inactive subscribers is a chore, but with a quality sunset flow, you’re able to put those that are falling off through a flow as a last chance before adding them to a list to be removed from Klaviyo. The two email variation only sends one follow up email. The brand will still need to delete users or get our “List Cleaning” add on to have it done by us.

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Product Specific Winback Flow

The Product Specific Winback allows you to get more targeted with the winback opportunity that you send to customers that have not purchased recently. We are able to get more specific with the products and offers that we provide someone if we know what they have already purchased and are piggy backing off of that original transaction.

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Survey Campaign

The goal of a survey campaign is to grab feedback from your customers by sending them a quiz or other survey questions to respond to. Customers can be incentivized with a reward for finishing the quiz or answering. It is also possible to expand this campaign out into a series with follow ups to hopefully receive more responses – in the case of a series, pricing is per email.

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Gift Campaign

Gift campaigns are the most useful around smaller, more specific holidays such as Mother’s Day, Father’s Day, Valentine’s, etc. Here we encourage the purchase of products or gift cards for customers to give as gifts.

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Product or Collection Focus Campaign

This campaign is very similar to our Product Specific Flow category. The goal is to focus in on one product or collection and create a “mini sales page” in the email to try to increase conversions of that individual product or product line.

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FAQ Campaign

An FAQ campaign is most useful for updates on the products or product line. If there are frequently asked questions or a change in how the products are made, distributed, etc. this is a great way to engage with customers and give them the latest news about your store.

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Social Proof Campaign

The Social Proof campaign is a strong driver of brand establishment, as well as a surprising revenue driver! We highlight either a great piece of press or a fantastic review and make that the focal point of the campaign. The hope is to drive trust and eventually a purchase.

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